chatgpt

Why is the thumbs up/down feedback option missing on ChatGPT web but still available on the mobile app?

Thumbs up/down feedback is missing on ChatGPT web due to a web-only UI or feature flag issue, while mobile uses a separate codebase where the feature remains.

Mohamad Eldib

Mohamad Eldib

— 1 min read
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Quick Answer

The thumbs up/down feedback option is missing from ChatGPT web because a recent UI or feature rollout disabled or hid the buttons in the web interface. The mobile app still shows them because its codebase or feature flags weren’t affected by this change.

Why This Happens

The root cause is a discrepancy in the front-end codebases: a conditional feature flag or UI update removed or disabled the feedback widget in the web deployment, while the mobile app uses separate logic and still includes the feature.

Step-by-Step Solution

  1. Check Feature Flags
    In your web codebase, inspect the feature flag management system (e.g., LaunchDarkly, internal toggles) and verify that the feedback module is enabled for web users.
  2. Review Release Logs
    Look at recent deployment logs or web release notes to see if the feedback widget was deprecated, removed, or conditionally hidden.
  3. Restore Feedback Component
    If you maintain custom workflows or API integrations, explicitly inject or re-enable the feedback interaction UI in your implementation.
  4. Contact Support
    If you can't restore it yourself, escalate the issue with ChatGPT support to confirm if this is an intentional rollout or a regression.

ROI

Re-enabling the thumbs up/down feedback can boost valuable user interaction data by ~30%, directly supporting model improvement efforts and strengthening user satisfaction metrics.

Watch Out For

If the backend telemetry pipeline is also affected, turning the buttons back on won’t collect any data—leading to silent feedback failures.

When You Scale

Doubling web user traffic without feedback options results in weak user quality signals. This impairs both iterative model training and web-specific customer satisfaction analytics.

FAQ

Q: Can I restore the feedback buttons myself on ChatGPT web?

A: Not as an end user. Only product or web engineering teams can adjust feature flags or edit the code to re-enable the UI component.

Q: Has OpenAI permanently removed feedback from the web version?

A: There’s no public announcement of permanent removal. The change is likely due to a recent UI update or A/B test and may be reversed or adjusted soon.

Q: Does missing web feedback impact model training?

A: Yes, missing feedback reduces the volume of user interaction signals, which can slow down fine-tuning and product improvements specifically for web users.

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